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3 Things Field Training Software Can’t Do

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In a previous post, we listed 5 ways FTO software can improve your field training program.  Although there are benefits and improvements a quality software can provide for your program, there are certain aspects of a Field Training that software cannot control.  Below are a few instances of what field training software can’t change about your Field Training Program.

1. Good People

No software can replace the Field Training Officer that knows three different ways to teach a concept a trainee is struggling with.  The great mentorship and positive role model Field Training Officers can be during and after the program, is far beyond the reach of what an FTO software can control.  

What FTO software can do is notify you of the grading trends of Field Training Officers to help understand whether they are hard or easy graders compared to their peers.  Also, software can present data to inform you of the amount of training time and hours of hard work FTOs have put in, but it will never be able to replace the Field Training Officer that goes the extra mile.   

2. Problem Solving

Deciding how to approach that dispatch call that went from normal to chaotic, or any situation where outside the box thinking is required, is not something a field training software can accomplish.  Complex problem solving – whether it be on a scene or in deciding how to handle a trainee – is something FTO Software cannot replace.  

FTO Software can simplify the Field Training Officer’s or Coordinator’s work in documenting the incident quickly and accurately.  Software can even tell you how many times the trainee or FTO did a specific call or used a specific skill.   Simple rules of what to do when “X” happens can also be created to make the process easier.  However, the process of figuring out what to do and what is best for a unique or complex situation is well beyond the scope of an FTO Software.

3.  Agency-Wide Support

It takes support from the entire department to adequately fill the gap from classroom to real world education.  Setting the right culture and tone throughout the organization has a direct impact on a new probationary officer’s morale, and creating the environment to be successful is a team effort.   An FTO Program can only be truly successful when both the leadership and the field training staff are giving it proper attention.

FTO Software can report on your field training program and provide detailed graphs and visuals explaining the strengths and weaknesses of a specific trainee and the entire program.  FTO Software may help you standardize your program and increase consistency in your training.  But no software can replace leadership and a culture that supports the efforts of the field training program.   


Although an FTO software program can do a lot to move an agency into the 21st century and help standardize their field training program, it can’t do everything.  A software cannot create quality people that can show empathy, perform the complex problem solving required for public safety, or create a department culture where new trainees can thrive, but it can help support these areas by making everyone’s job a little easier.  If you’d like to learn more about Agency360 Field Training Software and how it can automate your documentation and create detailed reports of your training progress, click the link below to get a free demo.  

Learn More about Agency360 Field Training Software